Salesforce

The world's number one customer relationship management platform will transform the way your people and organisation connect with your customers.

How are we so sure it works? We use it ourselves.

Your challenges

There's growing pressure to do more with less. Competition is more intense than ever, so you need to grow and maintain your customer base in an effective and ultra-efficient way. The proper technology and software solutions are essential to optimise your customer relationships.

Do you have the resources to source and successfully implement the platform that’s right for you? Is it fully customisable to your unique business needs? Most importantly, are your people enabled to embrace the technology to its fullest?

The world's number one customer relationship management platform will transform the way your people and organisation connect

How we can help

Our PwC Salesforce specialists will support you throughout your digital transformation journey. We’ll work closely with you to determine your company’s unique needs and provide a tailored solution powered by Salesforce, the world’s leading customer relationship management (CRM) platform. Salesforce is fully customisable, allowing you to create a platform of components specific to your needs like a customer portal, automated messaging centre, cloud commerce, artificial intelligence-powered analytics and much more.

As a leading provider and global strategic partner of Salesforce, our specialists are happy to facilitate the stand-out experience your customers demand by enabling your people through the power of technology. 

Our Salesforce cloud solutions

Sales Cloud

The Salesforce Sales Cloud is the world's leading customer relationship management (CRM) solution. It gives you all the CRM capabilities you need to link with customers, close deals and network via social/mobile from anywhere. With Sales Cloud, you can increase customer satisfaction and market share and improve profitability.

CPQ
Transform your business model with a unified quote-to-cash solution.

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Service Cloud

Simply smart, social, and streamlined customer service: make your call centre instantly social, increase customer loyalty and engagement and deliver answers anywhere.


Field Service Lightning (FSL)
Connect your workforce to deliver intelligent and productive onsite service with Field Service Lightning.

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Marketing Cloud

The Marketing Cloud platform allows marketers to create and manage campaigns and customer journeys.

Our Salesforce team can help you create a customised deployment according to your needs, giving you the full advantage of its great features: Email Studio, Mobile Studio, Social Studio, Advertising Studio, Web Studio, Journey Builder, Audience Builder, and much more.

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Pardot

This marketing automation platform can power your B2B marketing into the online, cloud and social era. It has email marketing, lead nurturing, ROI reporting, social marketing and sales intelligence: everything you need for marketing success.

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Cloud Platform

The Salesforce Platform combines all the tools you need for game-changing mobile and social apps.

Our Salesforce specialists can help you customise your Salesforce CRM to suit your company’s unique needs: use it to build customer apps, quickly create websites and digital marketing campaigns, manage data in the Salesforce cloud database and much more.

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B2B Commerce Cloud

This complete B2C and B2B platform connects your commerce to service, marketing and sales channels.

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Einstein Analytics

Use this platform to spot opportunities, predict outcomes, get recommendations, and so much more.

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Data integration

MuleSoft
MuleSoft enables developers to integrate different connectors for exchanging data easily and quickly. Via the Anypoint Platform, they can integrate software as a service (SaaS)

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Discover our Salesforce AppExchange solutions

Rellex

Salesforce project and release management
With our extensive Salesforce experience, we’re aware of the strong and weak points of a Salesforce deployment. Gathering all the configuration files can be cumbersome and time consuming - this is where Rellex comes in.

As an easy-to-use project management tool, Rellex will help you manage your projects, releases, sprints and user stories. At the same time, Rellex will help you track configuration changes directly on your user stories to  help you remember what you modified in Salesforce and save time when you deploy your changes to another environment. Once you’re ready to deploy, there's no need to create a changeset - Rellex deploys user stories for you!

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Converse for nonprofits

Converse is a full Salesforce CRM solution for nonprofits - built on the Salesforce App Cloud - to facilitate your fundraising activities and help your organisation build and nurture relationships with each of your constituents: Donors, Members, Volunteers and Legacy. 

Via the user-friendly Converse mobile app, you can collect and manage funds: Converse is equipped to process SEPA direct debit online payments. The app allows for easy organisation of constituents, segmentation of  donors and more, enabling you to enhance the customer experience by providing personalised journeys. 

Contact us now to find out more about the feature-packed Converse app, and how it can help you enhance your stakeholder relationships through a streamlined, tailored experience.

Find out more about Converse

Delivering next-level customer experiences with Salesforce

Why PwC?

PwC’s a global strategic Salesforce Partner with over 80 certified consultants, developers and architects in Belgium.

As Salesforce pioneers, we delivered the first implementation in Benelux back in 2002 and have successfully completed thousands since. Our dedicated Salesforce experts have the tools and experience to guide you through every step of your customer experience transformation.

Contact us to start your transformation now.

Contact us

Xavier Verhaeghe

Partner, Technology Consulting, PwC Belgium

Tel: +32 49 559 0840

Benny Fajwlewicz

Director, PwC Belgium

Tel: +32 48 6222 254

Doubi Ajami

Director, PwC Belgium

Tel: +32 48 6222 222

Sven Delporte

Director, PwC Belgium

Tel: +32 48 6222 261

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