PwC helps you on your CRM implementation journey

Manufacturing

The world is changing and external pressures like inflation, supply chain instability, environmental and geopolitical concerns, and changing regulations are making the future even more uncertain.

This is why you need a system that can help you and your team adopt a streamlined approach, with a 360-degree view on your customers and assets, as well as visibility on bottlenecks so you can face them head-on. We can help you on this digital transformation journey.

Manufacturing Cloud is a solution built on top of Sales Cloud and Service Cloud and the Customer 360 platform which can help you manage your full book of business, including run-rate business (via sales agreements). It gives you insights into your demand forecast and allows you to set targets for your sales people.

The manufacturing business is one where collaboration is key. Collaboration with your customers of course - e.g. getting a view on your customers forecast through program-based business - but also with your suppliers - e.g. by collaborating on forecasts and setting up win-win rebate programs.

Drilling down into the numbers can be done via the dynamic dashboards of CRM Analytics.

ESG / Net zero Cloud

Our world is in constant flux - climate crisis, inequality, rapid technological advances. Part of making sense of these changes is getting a good view on how your organization is tracking ESG-related topics. This is where sustainability reporting through Salesforce Net Zero Cloud can help you out. Net Zero Cloud is a cloud computing solution that facilitates the tracking and comparison of carbon emissions, establishment of net zero objectives, formulation of action plans, and progress monitoring.

Reimagine your Environmental Tax reporting capabilities:

PwC has created a module that calculates EU environmental taxes (Energy Taxation Directive (ETD), Emissions Trading System (ETS) & Carbon Border Adjustment Mechanism (CBAM)) using emission data while showing their impact in a suite of tailored template reports & dashboards — all powered by Salesforce Net Zero Cloud.

PwC’s EU Green Tax Solution

Our solution builds on top of Net Zero Cloud’s climate disclosure reporting capability to help you discover the direct financial impact of your current production and transport processes, use the information generated to set targets aligned with SBTi and CDP frameworks, create action plans, initiate stakeholder reviews, track progress over time and correct course where needed.

Solution capabilities:

• Calculate the cost of ETD, ETS and CBAM taxes based on the emission data in Net Zero Cloud.
• Tailored template reports & dashboards displaying the data using CRM analytics.
• Updated Forecasting features based on the outcome of the tax calculations.

Are you ready for ESG legislation and regulation?

Government & Public Sector

Governments often face a range of challenges in delivering services, managing operations, and engaging with citizens. Salesforce public sector solutions can address many of these challenges, with tools and capabilities designed to enhance efficiency, transparency, and collaboration. By allowing for centralized data management, breaking down silos and providing a unified view of information across departments, this solution promotes collaboration and ensures consistency in data.

Service Cloud for Government and Community Cloud enables governments to deliver responsive citizen services, streamline case management, and engage with citizens through online communities. This enhances the overall citizen experience. Salesforce's cloud-based solutions provide modern, scalable, flexible and more secure alternatives to legacy systems. This allows for easy integration, updates, and the adoption of new technologies to keep pace with changing requirements.

Salesforce Public Sector Solutions provide you with secure e-government tools that can help deliver flexible, transparent services to your citizens - from answering citizen questions to following up on civil and criminal legal proceedings, providing monetary assistance and allowing for easy subsidy and business license applications. Salesforce even has tools to leverage in emergency situations.

By addressing these challenges, Salesforce public sector solutions contribute to building more responsive, transparent, and citizen-centric government operations. The platform's adaptability and scalability make it a valuable asset for governments seeking to overcome the complexities of modern governance.

Non-profit

Our past industry experience provides us with unparalleled understanding of the unique challenges faced by non-profit organizations in managing their operations efficiently, while maximizing their impact. We understand that the important work you do requires a lot of stakeholders - so having a view on your non-profit constituent’s, society and membership management is key.

We can work with you to ensure you have the best tools to effectively manage your non-profit’s constituents, segment donors, and automate personalized marketing and mass market fundraising as integrated processes at scale. Together we foster efficient program management and streamline the grant management process, while also increasing transparency and collaboration for your non-profit.

Consumer Goods

Salesforce's Consumer Goods solution provides a comprehensive suite of tools tailored to enhance customer facing business processes of the CG industry.

It enables field sales representatives through Retail Execution (REX). The platform offers features like merchandising, optimizing product placement and shelf space, and order management to streamline the order-to-cash process for both on-trade and off-trade locations.

Alongside Salesforce Trade Promotion Management (TPM), it provides key account managers with capabilities for efficient promotion planning, execution, and analysis of trade promotions.

Now that Sales Cloud, Service Cloud and Omnistudio features were added to the Consumer Goods Cloud, it has become a complete CRM for CG industries solution. Sales Cloud components streamline sales processes, create a 360 degree view on customers, and its components enable case management, implementing customer portals, etc.

Org Assessment

Is your company using Salesforce but facing performance challenges, missing essential features or seeking to assess your readiness for future expansions?

Our specialized Salesforce org assessment service is designed to address these concerns.

Our assessment includes a thorough examination of your current implementation compared to industry best practices, identification and reporting of potential bottlenecks, risks and issues, and an assessment of your release management strategy and integrations.

Let us elevate your Salesforce experience by transforming it for the better!

Data Integration

As a key component of our CRM Tech Department, our Integration Team specializes in maximizing the potential of MuleSoft. This Salesforce-owned platform is our primary tool for creating sophisticated and effective data integrations.

Why MuleSoft?

MuleSoft is a cornerstone of our integration strategy due to its comprehensive capabilities in connecting diverse systems, applications, and data sources. Its user-friendly interface, combined with robust features, allows us to design, build, manage, and scale integrations with unparalleled efficiency.

Key Features We Utilize:

• API-led Connectivity: Leveraging MuleSoft’s API-led approach, we create flexible, reusable, and scalable networks of applications and data.
• RAML (RESTful API Modeling Language): We employ RAML for its ability to streamline API design, ensuring clarity and consistency across our integration processes.
• Comprehensive Integration Platform: MuleSoft's extensive suite supports us in designing, building, deploying, and managing APIs and integrations, fostering seamless connectivity.
• Scalability and Flexibility: The adaptability of MuleSoft enables us to efficiently respond to changing business needs and integration challenges.

Our Mission

Our mission is focused on delivering high-quality, efficient integration solutions using MuleSoft, thereby enhancing interconnectivity and operational efficiency across your organization.

CRM Analytics

In today’s competitive business environment, leveraging the full potential of customer information is paramount. Salesforce CRM Analytics emerges as a key solution, designed to enhance data-driven decision-making through advanced reporting, visualization, and insights from AI systems.

Advanced Reporting and Visualization

Transform raw data into compelling visual narratives with Salesforce CRM Analytics, empowering quicker and more informed decision-making. Make complex data accessible and actionable within your organization.

AI-Driven Insights

Uncover the full potential of computer systems with the power of predictive analytics. Use available training data to reveal hidden patterns, correlations, and trends thanks to the power of AI technology and deep learning. Predictive data analytics within Salesforce enable you to anticipate future trends, identify opportunities, and recognize potential risks, providing a deeper understanding of data.

Transform raw data into compelling visual narratives with Salesforce CRM Analytics, empowering quicker and more informed decision-making. Make complex data accessible and actionable within your organization.

Uncover the full potential of computers systems with the power of predictive analytics. Use available training data to reveal hidden patterns, correlations, and trends thanks to the power of AI technology and deep learning. Predictive data analytics within Salesforce enable you to anticipate future trends, identify opportunities, and recognize potential risks, providing a deeper understanding of data.

Data Cloud

Experience the flexibility of custom dashboards tailored to specific industry needs. These dashboards focus on the key metrics essential for strategic planning, providing visualizations that are relevant and insightful.

Enrich Your Data with Data Cloud

Integrate your external data with Salesforce Data Cloud. Enrich your customer data and ensure your data is always up-to-date for more accurate analytics.

Data Cloud provides:

• A 360-degree view of your customer:
  • Better understanding of customers and potential customers through a 360-degree view of customer data.
• Real-time Data Updates:
  • Ensures data remains current and relevant by providing real-time updates. This is crucial to maintain accuracy in analytics and decision-making processes.
• Data Integration Capabilities:
  • The platform seamlessly integrates with Salesforce CRM and other systems, allowing users to consolidate data from multiple sources for a unified and cohesive analytics experience.
•  Improved Customer Engagement:
  • With enriched customer data, businesses can enhance customer engagement, tailoring interactions based on a deep understanding of customer needs and preferences.