In today's complex environment, we are committed to helping our clients and partners anticipate and be ready for tomorrow's challenges. We bring to this a deep understanding of industry dynamics, proven people, an unparalleled network of experts and advanced technology capabilities to address your needs from strategy to execution
In these times of change, how will retail and consumer goods companies respond to these industry dynamics?
The retail and consumer goods industries have been marked and will continue to be impacted by:
Changes in consumer behaviour with strong expectations geared towards ESG and health factors
The necessity of improving and creating a seamless customer experience across different channels
Increasing personalization and customization needs to meet the unique preferences and needs of individual customers
A strong sensitivity to macroeconomic factors and difficulty to always pass on the full effect to customers