Shared services centre
With process intelligence, we can help you establish a shared services centre (SSC) incorporating optimal processes for efficiency and cost containment, or assess an existing SSC to make it more efficient and identify areas for cost cutting and automation (e.g. robotic process automation or RPA).
We can focus analysis on specific processes, such as payment processes, to identify potential areas for fraud, where there are often late or duplicate payments that result in unnecessary costs, where discounts have been lost, etc. and translate results into financial gain for your organisation.
Within the context of audits, we can help validate controls to decrease risk and identify potential areas of opportunity, we can help you better visualise processes to verify that procedures are being followed, incompatible duties are segregated and access rights are enforced.
Continuous monitoring – of processes or groups of people – helps you not just alleviate current concerns, but using root cause analysis helps predict future incidents and prevent issues. You can also use process intelligence to benchmark groups, teams and/or entities across countries.