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PwC makes sure you’re able to maximise the potential of Salesforce’s new AI agent technology to deliver tangible ROI.
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Salesforce’s Agentforce
Salesforce’s Agentforce is the newest enterprise-ready generative artificial intelligence (GenAI) solution from Salesforce that allows organisations to build and manage autonomous (“complete a job for me”) and assistive (“help me complete a job”) agents for tasks across various business departments, helping drive efficiency and productivity. Stepping into AI can be challenging for both businesses and its stakeholders. This is where PwC comes in; from helping businesses lay down a clear AI strategy all the way to bringing AI agents to life.
The importance of use cases
Because GenAI is relatively new, spending time targeting complex, high-effort use cases at the beginning can delay adaptation. By prioritising low-effort, high-value use cases, we can help you quickly demonstrate the technology's potential and prepare for broader integration within the firm, keeping in mind the need for quantifiable ROI. By focusing on manageable projects, you can learn about the advantages and challenges of the technology gradually, minimising disruption to your operations. This approach allows you to build confidence and expertise in using the technology effectively. Clients choose to work with PwC for Agentforce because of the specific skills and industry expertise we bring to the table.
Focusing on the most important strategic areas
We help businesses figure out how Salesforce Agentforce can truly benefit them, not just implement it for the sake of using AI. Our focus is on identifying the most strategic areas where Agentforce can create real value and deliver measurable results. By aligning AI implementation with business goals, we make sure companies get the most out of their investment and see meaningful improvements.
Optimising Agentforce for your organisation
Specifically, we leverage our extensive expertise in the technology behind Agentforce and other enterprise AI solutions to evaluate how well Agentforce fits your specific use cases. By conducting a thorough fit-gap analysis, we provide valuable insights to optimise the solution for your organisation. We also help companies implement Salesforce Agentforce to build future-ready, scalable AI agents that power their business operations.
Drawing on our proven cross-industry knowledge and sales and service excellence, you can be sure that your AI agents are robust, adaptable and aligned with your long-term strategic goals. We also offer a collection of pre-built Salesforce Agentforce assets that enable faster delivery and encourage innovative thinking. Leveraging these assets enables us to provide valuable insights that help you explore new angles for using Agentforce in your business.
Securing a successful implementation
As a platinum partner to Salesforce, PwC not only has a deep understanding of the technology, but we combine this with our extensive industry knowledge to provide tailored solutions that meet specific sector challenges. We can also customise Agentforce for maximum impact in your context. We excel in facilitating user adoption and transition to new technologies, providing comprehensive training, strategic guidance and resources to prepare employees to use the new system optimally and reap greater benefit from it.
Our strong project management skills secure a smooth on-time and on-budget roll out. Importantly, we can continue to assess and enhance the solutions for ongoing maximum effectiveness.
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