"Despite growing recognition that customer centricity is crucial for organisational performance, organisations are dealing with confusion about what customer centricity really is and how to put it into practice."
Tom VermeirDirector, PwC BelgiumCustomer Centricity: placing customers at the centre of the organisation
White paper
Contributors
Prof. Dr. Sara Leroi-Werelds
Associate Professor
Marketing & Strategy
Faculty of Business Economics, Hasselt University
Koen Van Kerckhoven
Senior Manager
Strategy & Operations
PwC Belgium
Nicolay Verbraeken
Senior Manager
Commercial & Service Excellence
PwC Belgium
Julie Delville
Manager
Strategy & Operations
PwC Belgium
Contact us
Tom Vermeir
Connect with PwC Belgium
