Transforming patient care through technology

Virtual care in the hospitals of the future

virtual care hospitals
  • Insight
  • 8 minute read
  • February 26, 2025

Virtual care technologies have the potential to transform patient care, foster medical collaboration and revolutionise operations within the hospital ecosystem, according to a PwC healthcare white paper by Paul d'Otreppe, External Senior Advisor Healthcare and Hospitals at PwC and Vincent Dupont, strategic advisor in Digital Health.

 

The future impact on hospitals of virtual care and related digital innovations outlines the 10 key benefits of virtual care in hospitals, and the pros and cons of embracing the technologies that support and enable virtual care. It also identifies important challenges and concerns that need to be addressed.

Key insights

Efficiency, reach and cost reduction

Implementing virtual care in hospitals will streamline operational workflows, reducing administrative burdens and expanding the geographic reach of hospitals, all while reducing costs and optimising resource use.

Improved patient care

Virtual care contributes to a positive patient experience, leading to increased satisfaction and loyalty. It also enables hospitals to take a proactive approach to chronic disease management, reducing hospital admissions and improving overall health outcomes. Furthermore, it enhances collaboration and coordination between patients' healthcare professionals, and continuity of care.

Data-driven decision making

The vast amounts of data generated by virtual care systems can be harnessed for insightful analytics, driving data-driven decision-making processes. This strategic approach contributes to improved patient outcomes, resource allocation and operational efficiency.

“Virtual care in hospitals is not merely conceptual, but is fast becoming an operational reality that will reshape healthcare for the better.”

Paul d'Otreppe, External Senior Advisor Healthcare and Hospitals, PwC BelgiumThe future impact on hospitals of virtual care and related digital innovations, 2024

Innovations enabling and supporting virtual care

     

A promising future, but not without challenges

Implementing virtual care in hospitals holds great potential for Belgian hospitals and for the healthcare ecosystem, but it also raises serious concerns and challenges. The paper notes that issues related to, for example, data security, compliance or trust may hinder widespread adoption of virtual care. It concludes that the willingness to change is a prerequisite for stakeholders, be they healthcare professionals, patients or legislators.


Download the whitepaper

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Contact us

Jan Debaere

Jan Debaere

Partner, Health Industries Lead, PwC Belgium

Tel: +32 473 92 46 11

Ilse Kennes

Ilse Kennes

Director, Health Industries, PwC Belgium

Tel: +32 477 62 58 71

Paul d'Otreppe

Paul d'Otreppe

External Senior Advisor, Hospital and Healthcare, PwC Belgium

Tel: +32 473 88 19 83

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