1 Build your control tower
Business continuity throughout the crisis and beyond starts with full visibility across your supply chain. If you haven’t already, put a ‘control tower’ - a central hub dedicated to data-based decision making - and a crisis team in place, enabling you to have a clear view on your critical resources such as suppliers and your people.
2 Create a ‘playbook’
Develop and implement a concrete, actionable strategy for resuming operations, including safety measures (like social distancing) and clear communications with your people. While navigating the crisis in the short term, plan for the long term to boost your resilience.
3 Use technology
Increase efficiency and cut costs through technologies like automation, remote assistance apps, drones and wearables. Identify and implement those best suited to your specific business needs, to help future-proof your organisation.
4 Go multichannel
Increase your resilience now and post-COVID-19 by stepping into the multichannel world. We see that companies that can switch channels (e-platform, B2B, etc.) have a better chance at not only surviving, but doing well during a time of crisis and beyond.
5 Shorten your value chain and build in resilience
We’re moving towards a world where value chains will become shorter - closer to the consumer, with better circularity. Identify ways to shorten yours, while being aware of what’s happening in your industry's value chain overall. Next to this, identify your critical resources, clients and materials and build in some extra security in the form of inventory, dual sourcing and collaborative forecasting techniques.