Transformation in the Financial Services industry

Profound changes are sweeping the sector and you need to keep up. Is your organisation positioned for the future?

"At PwC, we’re used to operating in dynamic and complex environments. Our teams are ready and willing to help you meet all your challenges and transform your organisation into the financial institution of the future. Our experts join forces and combine their strengths to offer you tailor-made solutions. We’re committed to providing quality services and to support you from Strategy through Execution."

Dirk VangeneugdenPartner at PwC Belgium
Dirk Vangeneugden, Partner at PwC Belgium

Groundbreaking upheavals in the banking business

Client behaviour and expectations are evolving, new regulations appear constantly and digital banking is bringing new opportunities but also creating new risks. You need to carefully analyse how your business creates value and adapt to meet these changes. This will help ensure your organisation is securely positioned in the market for the future.

Here’s how we can help: 

Operational improvement

Business models are changing faster than ever and the need to keep control over costs and compliance matters has never been so important.

Defining new Target Operating Models, adapting to a new operating environment, revamping existing operating procedures or processes and reconsidering IT systems and applications are constant challenges for banks operating in Belgium and beyond.

The questions and issues encountered throughout these changes are multidimensional and wide ranging. Our experts can provide you insights and help you addressing these challenges to get it right the first time.

Governance, risk and compliance

Thanks to our regulatory expertise, we'll help you understand the regulatory requirements and interpret these in line with your business operating model and as importantly, we'll also partner with you to implement these new requirements into your organisation and assess their impacts among others on your processes, systems, people and operating model.

We'll work hand in hand to make the changes stick and also align your risk and compliance challenges with your goals, through solutions like integrating your risk management and performance management.

Programme and change management

For your transformation projects, our experts and AGILE practitioners will help you keep control over your projects and meet your targets, even in a complex setup involving numerous internal and external stakeholders and providers.

We’ll help ensure that your investments deliver tangible and sustainable benefits, in line with the values of your employees and your organisation and can also act as a sounding board when it comes to programme assurance or review.

Our dedicated change specialists will support you, from Strategy through Execution.

Robotic process automation (RPA) and artificial intelligence (AI)

Operational efficiency is a major challenge for banks. In their search to enhance service quality and reduce operational costs, banks have traditionally had the choice between system developments, outsourcing and offshoring. However, recent technological developments have brought a new option that’s robust, cost effective and easy to deploy: robotic process automation (RPA).

Artificial intelligence, if properly coupled with RPA, can help you drive digital transformation and unlock untapped potential.

Our multidisciplinary team of specialists will help you achieve tangible financial, technological, operational and people benefits in your digital transformation.

Data transformation journey

Data has become the crucial resource of the digital age. This precious asset needs to be treated as such and managed in a concerted way. A key differentiator for future business success will be promptly turning data into valuable information.

Obtaining and maintaining the capabilities to do so will require organisations to go through a transformation process – from procedural steering concepts to data driven ones.

Our experts can help you comply with the numerous regulations and meet the expectations always increasing from the regulators and supervisors. They will be keen in providing you assistance to set the basics right with respect to your data governance, data lineage, data definition and data quality in line with your data strategy. Finally, they will also use innovative tools and techniques to help you go beyond pure compliance and exploit your data to bring value and impact in your day day operations.

Why PwC?

Because of our daily dialogue with banks, we can help you identify the strengths and weaknesses of your products and advisory services.

Our proximity to your industry is reflected in the studies we've completed with our clients. We’ll use this accrued experience to help you design products, decide on the best channels to deploy them and determine how to integrate them for greater business efficiency.

Contact us

Dirk Vangeneugden

Dirk Vangeneugden

Partner, PwC Belgium

Tel: +32 475 52 63 23

Abdelmajid  Lahrouchi

Abdelmajid Lahrouchi

Director, PwC Belgium

Tel: +32 473 91 05 20

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Contact us

Gregory Joos

Gregory Joos

Partner, Head of Financial Services, PwC Belgium

Tel: +32 473 91 03 53

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