Business process automation with Microsoft Power Platform and Dynamics 365, enhanced by Copilot

Eliminate manual tasks, streamline your workflows and boost productivity

At Pwc, we constantly see companies frustrated by the same daily challenges: time wasted on boring, manual tasks that could be automated; multiple applications that don’t talk to each other… While business leaders are searching for ways to reduce their business process costs and increase their company’s profitability, resilience and agility.

We’re convinced that the thriving businesses of tomorrow will be the ones that let their employees focus on strategic work, while leaving the most tedious and repetitive tasks to integrated business process automation and AI solutions. It’s about being human led, but tech powered.

That's why we’ve partnered with Microsoft. We want to help you standardise, automate and speed up your business processes — and exploit the potential of AI. Most businesses already use at least one Microsoft application such as Outlook, Excel or Teams, and many have been looking for integrated ecosystems that can easily be scaled, with little to no coding.

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Our objective: automation processes tailored to your needs

When it comes to automation and process optimisation, enter the realm of Microsoft solutions and cloud services, including Power Platform, Dynamics 365, Azure and more, all now increasingly enhanced by AI using Microsoft Copilot.

  • Dynamics 365 is a portfolio of intelligent business applications for operational efficiency and customer experiences.

  • Power Platform is a suite of tools to analyse data, build custom apps with minimal coding, streamline processes with no-code automation and handle routine inquiries at scale. 

  • Microsoft Copilot is your AI companion, bringing the power of genAI to the task, helping you exploit Dynamics 365, Power Platform and the complete suite of Microsoft solutions to the fullest.

microsoft business apps dynamics power platform

The possibilities are endless, but here are three examples of situations where these solutions can help.

Streamlining financial services and invoice processing

Your business is still processing invoices manually and approval takes too long? A Dynamic 365 setup can help you automate your ERP processes, increase status visibility and efficiency, and most importantly avoid disruptions.

Less time spent transferring data to your CRM

Many businesses still combine emails and manual customer relationship management (CRM) entries when dealing with, say, customer satisfaction and feedback. With Dynamics 365 enabled, Microsoft Copilot will do it for you.

Automated reports using all available data

You’re a project manager and you need to gather data from across multiple applications to produce a report in PowerPoint? Use the Power Platform and its AI builder, Copilot Studio, to generate it automatically.

Tailored business process automation

Depending on your needs, our teams can suggest a tailored business process automation solution based on Dynamics 365 or the Power Platform, enhanced by Copilot.

Microsoft Dynamics 365: improve your workflow, do more with less

Dynamics 365 provides businesses with a comprehensive business process automation software solution encompassing four types of automation – sales and marketing, customer service, finance and supply chain management – with built-in AI-powered experiences. It will help you streamline and integrate your end-to-end processes at a fraction of the cost, increase transparency and consistency, and enjoy the perks of standardisation.

Microsoft Power Platform: unlimited possibilities, with little to no coding

Microsoft’s Power Platform enables you to build your own professional-grade apps and automated workflows with little to no coding involved. Build business applications and websites, devise advanced technologies like chat bots, connect to multiple data sources and capture real-time data from your apps. You can even customise Microsoft Copilot for Microsoft 365 or build your own Copilot experiences.

Microsoft Copilot: turn natural language into a productivity tool

Copilot turns natural, conversational language into the most powerful productivity tool on the planet. This genAI tool enables you to unearth value in the mountain of data across your productivity tools and business applications, using simple prompts and conversation.

Microsoft Copilot for Dynamics 365 is the world’s first genAI tool natively built for customer relationship management (CRM) and enterprise resource planning (ERP). It is enabling organisations to be more productive, complete tasks faster and improve the quality of their work. Its possibilities cover a huge range of business applications across roles and functions, from CRM systems for marketing, sales, and service roles to ERP systems for finance, supply chain, and operations departments. 

Ready to streamline your business processes?

Discover a new realm of possibilities. As a first step, get direct access to our team and unlock the potential of a personalised ‘listen and consult’ session with key stakeholders — no strings attached.

During this exclusive session, we'll delve into your unique needs and challenges. Then we’ll demonstrate optimal business process automation solutions for your needs, giving you a glimpse of what your digitally transformed business processes could look like. 

Embark on a transformative journey that will revolutionize the way you operate!

To complete this, we’ll propose a tailored solution that harnesses the power of the Microsoft Power Platform and/or Dynamics 365, enhanced by Microsoft Copilot.

Want to collaborate? You have three options

There are three ways in which PwC can help you achieve operational excellence, across the entire process of digital transformation:

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Contact us

Xavier Verhaeghe

Xavier Verhaeghe

Partner, Technology Consulting, PwC Belgium

Tel: +32 495 59 08 40

Hakan Donmaz

Hakan Donmaz

Microsoft BizApps practice lead, PwC Belgium

Tel: +32 473 78 78 29

Connect with PwC Belgium

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Contact us

Xavier Verhaeghe

Xavier Verhaeghe

Partner, Technology Consulting, PwC Belgium

Tel: +32 495 59 08 40

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