Salesforce B2B Commerce Centre of Excellence (CoE)

Our team is very experienced in implementing Salesforce B2B Commerce cloud at multiple customers. Customers are looking for experienced partners which can help them with the system architecture, implementation, testing, deployment and support after GoLive of the solution. Thanks to our Centre of Excellence, our best practices and our close collaboration with the Salesforce B2B Commerce team, we are the trusted partner for which customers are looking for.

Next to Salesforce Commerce Cloud we have the skilled people to make sure also other needs on the Salesforce platform can be covered. By bundling these clouds, you make optimal use of the Salesforce ecosystem and provide the most efficient tools to your teams. We have experience with all Salesforce clouds (including Sales, Service, Marketing, Analytics, Experience,...), delivering projects for different industries.

Our integration specialists make sure that your commerce platform is fully integrated with your back-end and reporting systems (CMS, inventory, tax calculation, reporting,....). Built around an API strategy that we define with you, we will manage the design and implement your APIs and flows from direct point-to-point connections for easy and straightforward use cases. For more elaborate needs, we will harness the power of extended integrations and API management platforms such as Mulesoft.  

The CoE can quickly scan your business requirements, map these with the functionalities of Salesforce B2B Commerce cloud, and validate together with you whether the solution will fit in the existing business and IT landscape. Our deep understanding of the Salesforce Commerce platform enables us to give insightful advice during a platform selection process.

After a successful online sale, customers expect close follow-up on the order execution. Next to implementing Salesforce B2B Commerce, we can help you to implement Salesforce OMS which will give your customers the best experience in delivery follow-up, stock transparency, returns, and more.  

The implementation of your eCommerce platform should be part of a broader digital strategy. As PwC, we can support during the full journey of a commerce project focussing on the Business, eXperience and Technology following our unique BXT framework. Our specialist teams of PwC Management Consulting can guide you to develop a B2B Commerce vision and strategy.