Achieving Total Retail

Consumer expectations driving the next retail business model

It is a high bar our survey participants have set for retailers: compelling in-store technology, an "always-on" 24/7 service mentality, real-time insight into product availability at individual stores, and consistent prices and offerings across a retailer's assets. 

Within our data we've unearthed eight expectations, which you'll find featured throughout this report, along with their implications for the next retail business model.