Banking and capital markets CEOs are upbeat about their growth prospects. But they recognise that success will be hard won.
With limited funds for acquisition and new market development, the key focus is going to be organic growth in domestic markets. That demands a closer focus on evolving customer expectations and renewed efforts to strengthen operational effectiveness.
At a time when customer trust is strained, many Banking & Capital Markets businesses are also focusing on how to re-engage with customers and reinvigorate their ‘social mandate’.
This report is a summary of our key findings in the banking and capital markets (BCM) sector, based on interviews with 149 industry leaders in 49 countries.
Here you can find the summary for the Banking & Capital Marketst sector: www.pwc.com/ceosurvey/banking-capital-markets
To see the full results of the 16th Annual Global Survey, please visit: www.pwc.com/ceosurvey